Reporting
that’s detailed but easy to understand
CHARGEBACK PREVENTION ALERTS FROM ETHOCA & VERIFI
Prevention alerts don’t need to cost a fortune
Get help optimising alerts so you have the best, most cost-effective results
EXPOSING CHALLENGES
With the wrong solution provider, you’ll pay for “protection” that doesn’t happen.
Prevention alerts can be a powerful tool in the battle against chargebacks — but only if you have the right solution provider. Choose the wrong one and you’ll lose more than you gain.
The “expert” you hire cares more about their revenue stream than your bottom line or outcomes.
You end up paying more than you should because you don’t have a way to identify or claim credits.
Reporting is vague, confusing, or non-existent, so you can’t tell what is and isn’t working.
You get stuck in a long term contract with no way to get out and hefty monthly minimums you can’t meet.
You’re flooded with unnecessary alerts, resulting in more fees and potentially refunding good transactions.
GUIDING YOU TO SUCCESS
Finally — prevention alerts that actually work
Chargeback prevention companies want to generate as many alerts as possible, because that’s how they make money. But at AltoPay, we care about stable, reliable payment processing. So we focus on making sure your alerts are optimised and preventing as many chargebacks as possible at the best ROI possible.
Credits
when cases don’t work out as expected
Support
to proactively identify and solve problems
WHY USE PREVENTION ALERTS?
Benefits you can’t afford to miss
Why do we recommend online merchants use prevention alerts? Here are just some of the potential benefits.
Resolve disputes before they officially become chargebacks
Reduce your chargeback and VAMP ratios to avoid threshold breaches
Stop fulfilment before orders ship so you don’t lose the cost of goods
Uncover issues 2-5 weeks sooner than waiting for a chargeback notice
WHAT YOU GET
Multiple layers of protection from one easy-to-use platform
AltoPay is the longest standing partner for both Ethoca and Verifi alerts. We have more than 12 years experience managing and perfecting our chargeback prevention strategy.
ONBOARDING PROCESS
Get optimised alerts in three easy steps
Your onboarding experience will be as simple and straightforward as possible.
1. Sign up
Fill out our short online form, and let us know you are interested.
2. Schedule a meeting
We’ll schedule a call to discuss possible strategies.
3. Start seeing results
Prevention alerts will be activated and optimised so your results improve over time.
FAQ
Questions and Answers
Will prevention alerts lower my VAMP ratio?
Yes.
Your VAMP ratio is impacted by two types of disputes: non-fraud disputes (TC15s) and fraud disputes (TC40s).
Prevention alerts can help stop non-fraud disputes from becoming chargebacks — which means those cases won’t be included in your VAMP ratio.
However, fraud disputes have a corresponding TC40 report. So even if you stop the chargeback from happening, the TC40 will still impact your VAMP ratio.
VAMP is a complex topic. And policies have been updated several times since the program was announced. We recommend you check back regularly, because the impact of alerts could change as the program unfolds.
We encourage you to reach out to our team to discuss management strategies.
How long does the onboarding process take?
Prevention alerts can usually be live within one business day. Rapid Dispute Resolution (RDR) takes a bit longer, usually about two to five days.
The exact timeline depends on your internal resources, but AltoPay will try to make onboarding as fast and simple as possible.
Which do you recommend: Ethoca or Verifi?
Both Ethoca and Verifi offer similar chargeback prevention solutions, so we don’t usually favor one over the other.
Instead, we recommend a multi-layered strategy that incorporates multiple solutions at different points in the transaction lifecycle.
Click here to learn more about the strengths of each vendor and how the two solutions can compliment each other: Ethoca vs. Verifi
What happens if a transaction receives both an alert and a chargeback?
If a transaction gets both a prevention alert and a chargeback, you’re entitled to a credit for the alert fee — essentially a money-back guarantee.
AltoPay provides detailed reporting to identify these situations, and our team assists in submitting claims so you can maximize return on investment (ROI).
Prevention alerts ought to help stabilise your business — not introduce new challenges.
You deserve to have stable payment processing that isn’t bogged down by risk. Let AltoPay help you optimise your prevention strategy so your alerts work to their full potential.
