eCommerce Transactions During COVID-19
August 26,2020
The past year has changed the landscape of digital consumerism. eCommerce transactions increased 19% in July 2020 by comparison to the same month in 2019.
An in-depth analysis conducted by ACI Worldwide has sifted through hundreds of millions of eCommerce transactions across the globe. The data presents very striking information about the rise in eCommerce in-tandem with the rise in digital fraud.
Taking advantage of new methods of payment—including pick-up-in-store and click-and-collect—criminals are targeting high value items:
"Fraudsters are targeting higher value items like electronics and luxury brand names, especially within newer channels such as curbside pick-up and in-parking lot pick-up."
Between 2019 and 2020, value targeting fraud increased 0.7%, translating into millions of dollars of stolen goods and services. Overall eCommerce sales have shown a continued increase year-over-year (YoY), accounting for 13% in the US, 17% in the UK and 43% in APAC, driven by robust interest in DIY, apparel, alcohol, digital downloads and gaming. Even as brick-and-mortar stores reopen, consumers have shown preference for ease and convenience of online purchasing.
Key Findings
- Gaming (52% increase) and retail (48% increase) experienced major increases in July
- Travel (16% decrease) and ticketing (86% decrease) experienced major declines in July
- On average, PPE items accounted for $52 per order
- Average ticket prices for genuine purchases fell $26 in 2020 compared to 2019
- Purchase volume increased YoY across the globe:
- EMEA up 17 percent, driven by purchases of DIY items
- U.S. up 13 percent, driven by gaming and apparel purchases
- APAC up 43 percent, driven by gaming and alcohol purchases
An increase in eCommerce, however, has also meant a natural increase in fraud. Trends include:
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